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3 Easy Ways To Order Your Table Pads Table Cloth Factory

  • 1. Do you have a customer service rep who can come to my home and assist me through the process?
    We have reps in many cities across the US. Please give us a call at 1-800-379-7237 to see if we have a rep near you. If we do not have a rep in your area, we will gladly assist you on the phone. Should this be the case, we will gladly guide you and make your table pad purchase as stress-free as possible. We look forward to hearing from you! [Back To Top]
  • 2. Do you have pads that are pre-made, and are in stock?
    No. Neither does any other table pad company. Table pads must be made to fit your table's unique shape and size. [Back To Top]
  • 3. Do you take international orders? If so, what are the shipping costs?
    Yes, we take international orders. Shipping costs may vary depending on the country, the size of the pad, and how quickly you want it delivered. Please call us or e-mail us if you have additional inquiries about an international order. [Back To Top]
  • 4. How do I measure my table?
    You might be surprised but measuring and templating ( if necessary) a table is very simple - in fact, you can do it in about 10 minutes! Grab a tape measure and measure your table straight down the center of both the length and width. We suggest that you remove the leaves before measuring your table, and then measure the leaves separately. Make sure you only measure the top flat surface of the table, not including the sloped or beveled edges. Measure to the nearest 1/16 of an inch. If your table is perfectly round, or perfectly square or rectangular (meaning the edges are at a 90 degree angle), you are done after measuring, because no template or pattern is needed. If your table is not perfectly round, perfectly square or perfectly rectangular, please let us know and we will mail you our Free Measuring Kit. The Kit contains simple instructions and illustrations to show you how to measure your table's unique curves and edges. To get this Kit, please contact us at 1-800 379-PADS, or, you can e-mail us at contact@tablepadscustom.com. Please be sure to include your name, address and phone number in your e-mail. [Back To Top]
  • 5. How long does delivery of pads normally take?
    Once we receive your order, we will have your pad manufactured and delivered within two to four weeks. Should you need a pad sooner, rush service is available. After receipt of completed order and pattern (if necessary), we can have your table pads shipped within 7-12 business days on a rush order, for an additional $25.00. [Back To Top]
  • 6. How much are shipping charges?
    We charge a flat rate for shipping anywhere in the Continental U.S. There are only a few exceptions such as extremely large tables (such as conference tables) and shipping outside the continental U.S. * Shipping table pads - $29 [Back To Top]
  • 7. What else do table pads protect besides dining room tables?
    * pianos * pool tables * desks * conference tables * coffee, cocktail and end tables * kitchen tables * dinette tables * buffet server, sideboards * And anything else you can think of! We can create a table pad for just about any use... [Back To Top]
  • 8. What is your return policy?
    We do not offer any returns whatsoever. As in any custom product, we cannot offer an exchange or refund once you place your order. This is because there is no resale value. However, our warranty is the best in the business. We will repair or replace any section (or sections) of your table pads for life. This applies to any manufacturing defect. Your only obligation is to send it to us and pay for the shipping and handling back to you. Our goal is to make our customers happy for the life of their table. [Back To Top]
  • 9. What kind of warranty do you offer?
    Our warranty is the best in the business. We will repair or replace any section (or sections) of your table pads for life. This applies to any manufacturing defect. Your only obligation is to send it to us and pay for the shipping and handling back to you. Our goal is to make our customers happy for the life of their table. [Back To Top]
  • 10. What makes our pads special?
    Our pads offer the newest technology. They consist of a solid, lightweight, fiberboard inner core, which means that our pads have several advantages over other pads in the industry: 1. Our pads are unaffected by humidity 2. Our pads never warp when standing upright, therefore saving space 3. Our pads are much lighter than the older, cardboard pads 4. Our pads are one piece of fiberboard, rather than eight pieces of cardboard glued together 5. Our pads are priced below wholesale, because there is no middleman involved Most importantly, we are known far and wide for our patented, invisible magnetic locking system. This locking system is 100% user-friendly. While other pads require a bulky, metal clip to keep pads from sliding, our pads are built with magnets which lock the pads in place. [Back To Top]
  • 11. If I have to take measurements or make a pattern, what happens if the pad does not fit when it arrives?
    We have been selling table pads over the phone and internet for many years. Very rarely does a table pad not fit, . If we make the error, we guarantee to make you new pads free of charge. If you give us incorrect measurements on a table that requires no pattern, we can only go by the measurements you give us, but to accommodate you, we will still remake it at only a fraction of the original cost. If you give us an incorrect pattern, we generally are able to catch it and will always contact you before making the pads. [Back To Top]
  • 12. I have been using tablecloths, mats and trivets for years. So far it has worked. Why do I really need a table pad?
    Absolutely nothing can protect your table like a table pad. While table cloths offer protection from spills, they cannot protect against scratches, dents, heat damage and other unpredictable factors. It just takes one spill, scratch, bang or heat mark to ruin your table. At that point, you can either leave your table damaged, or, opt to have it refinished at a high cost. Having a table pad will save you the headache, and money, of dealing with everyday spills, stains and table damages. [Back To Top]
  • 13. What if I am uneasy about my measuring or pattern-making ability?
    You may not even have to measure or make a pattern. We have compiled many thousands of these patterns over the years and have them on file according to the manufacturer and model number. Letting us know your model number (which is usually underneath your table) allows us to make your table pad fit perfectly, with no measurements or patterns needed. If we don't have the pattern number on file, we will gladly talk you through the entire process. If you need a rep to talk you through the process, please call us at 1-800-379-PADS, or e-mail your name and phone number to contact@tablepadscustom.com ,and we will call you. Please be assured that our factory workers have been doing this for years and can tell by looking at the pattern you sent us if there's the possibility of a problem. If so, we will always contact you before we process your order. [Back To Top]
  • 14. How can I feel safe ordering pads over the internet, or by phone?
    You can be assured that when you order from us, whether online or by phone, your personal information will be kept secure. After your order is placed, your credit card information will not be kept on file. We never give our customers' information out to third parties. We have the best ssl to protect your credit cards. [Back To Top]