1. Do you offer in-home consultations with customer service reps?
We do! To find a TPC customer service representative in your area, contact us at 1-800-379-7237. Our reps are stationed in various cities throughout the United States. If we’re unable to locate a rep close to your location, our team can answer your questions and assist you with your purchase via phone. Either way, you’ll enjoy a timely and hassle-free experience – guaranteed. Don’t hesitate to give us a call! [Back To Top]
2. Do you carry pre-made table pads?
No. Just as our company name suggests, each of our products is manufactured on a customer-by-customer basis. New table pads should be tailor-made for individual furniture pieces. The end-result is more visually appealing, as well as more effective against surface damage. For this reason, we – as well as other table pad companies in the industry – avoid stocking pre-made table pads. [Back To Top]
3. What are the shipping rates on international orders?
The cost for shipping an order internationally depends on a few factors: the destination, table pad size and urgency of the order. If you’re interested in having an order shipped internationally, send us an email us at email@example.com, or give us a call at 1-800-379-7237 for more information on how we can help you. [Back To Top]
4. How do I measure my table correctly?
It’s easy! Measuring your table takes no more than about 10 minutes. To take measurements, all you need is a tape measure. Place your tape measure down the center of the table – measuring both the length and the width. While measuring, be sure to keep these important points in mind:
- Only measure the flat surface of the table
- Measure to the nearest 1/16 of an inch
- Measure the leaves of your drop-leaf table separately
- Perfectly round, square, or rectangular tables don’t require templates or patterns – just quick length & width - measurements
Do you need assistance with measuring an imperfectly round, square, or rectangular table? If so, get in touch with us for a Free Measuring Kit – which offers helpful advice on measuring more complex tables. To request your Kit, feel free to call us at 1-800-379-7237, or email us at firstname.lastname@example.org. Don’t forget to include your name, phone number and address in your message! [Back To Top]
5. When can I expect to receive my table pad?
The speediness of delivery depends on your needs. If necessary, rush delivery service is available for an additional $25.00. Once we receive your order and pattern/template (assuming your order includes one), you can expect to have your table pad in 7-12 business days. If you opt for standard shipping service, your table pad will arrive in about 2-5 weeks. [Back To Top]
6. What are your shipping rates?
Table Pads Custom charges a flat fee for Continental U.S. shipping: $29.00. However, shipping rates for rush orders, large table pads and international orders vary. Be sure to get in touch with us if you have any questions or concerns about our shipping policies. One of our reps will gladly let you know what to expect in terms of shipping costs. [Back To Top]
7. Aside from dining tables, do you create table pads for other surfaces?
Our table pad manufacturing skills are second to none. We offer a range of colors and velvet bottoms to choose from – based on your preferences. When it comes to creating an eye-catching, personalized table pad, the possibilities are limitless! We can create aesthetically pleasing table pads for any of the following:
- Coffee tables
- Cocktail tables
- Dinette tables
- End tables
- Kitchen tables
- Pool tables
- Buffet servers
8. Do you offer refunds on returned table pads?
Table Pads Custom offers zero returns or refunds. Our products are custom-made for our clients’ unique tables – meaning there’s no resale value. As stated above, we don’t carry pre-made, pre-measured table pads. While we maintain a database of patterns for various table models, we don’t actually have table pads on-hand. Accordingly, there’s no way for us to market returned products.[Back To Top]
9. Do you offer warranties on your products?
While we don’t offer returns or refunds, our warranty policy is nothing short of excellent. Our aim is to not only provide high quality products, but to also deliver affordable ongoing maintenance services. Through our warranty, you’ll enjoy life-long repair or replacement services – applicable to both damage and manufacturing defects. You’ll never have to worry about repair or replacement fees. The only responsibilities you’ll have are sending the table pad to Table Pads Custom and covering the cost of return shipping. [Back To Top]
10. What sets your table pads apart from other competitors’?
Table Pads Custom utilizes the latest technology and highest quality materials to fabricate our products. It’s important to us that our customers fully enjoy their table pads, and get the most out of them for as long as they’re in use. Manufactured with a light, durable fiberboard inner core, our products offer a variety of benefits. Other types of table pads in the industry simply fall flat when compared to our innovative, totally customized solutions. Some of the many advantages of our table pads include:
- Warp-resistant material – even when standing upright
- One piece of material, as opposed to several glued cardboard pieces
- Lightweight fiberboard, rather than heavier cardboard
- Below-wholesale prices
- No middleman involved
- Easy-to-use, built-in magnetic locking system
11. If my table pad arrives and doesn’t fit, what happens next?
Our team has years of experience with manufacturing table pads per our customers’ specs. Normally, we’re able to catch and resolve measurement errors before the manufacturing process begins. While it’s not often that a customer isn’t satisfied with their table pad’s fitting, it can happen from time to time. If our measurements are incorrect and you receive an ill-fitting table pad – don’t worry! We’ll create a new pad for you for free. Even if you provide us with incorrect measurements, we’ll still only charge you a portion of the initial cost. Whether it’s your error or ours, your satisfaction is of the utmost importance to us. [Back To Top]
12. Why are table pads so important? Aren’t tablecloths, mats or trivets sufficient?
The fact of the matter is: table pads offer unparalleled protection for a wide variety of surfaces. Tablecloths, mats and trivets simply don’t shield surfaces as well as table pads. You won’t have to worry about:
- Heat marks
Once your table is damaged, you can either opt for repairs, or continue to cover the damage as best you can. Taking preventative action is the best way to avoid unneeded hassle and other problems. Table pads are flexible, durable, and aesthetically pleasing solutions to costly furniture damages. [Back To Top]
13. What if I’m concerned about making measuring or patterning errors?
You probably have no cause for concern. There’s a good chance you might not have to worry about measuring or pattern-making. Table Pads Custom has years of experience in the table pad manufacturing industry. We have numerous table patterns on file, based on clients’ table model numbers. If you provide us with your model number – normally located underneath a table – we might be able to simply create a pattern for you without any effort on your part. Even if the pattern number we need isn’t on file, a rep will either measure your table in-person, or we’ll talk you through the process via phone. We always carefully evaluate table measurements before processing orders. Our factory employees are seasoned professionals and can generally spot errors before a finalized product is produced. So, if there’s a potential problem with your table’s pattern, we’ll notify you immediately before moving forward. If you need assistance with patterning your table, give us a call at 1-800-379-PADS, or email us at email@example.com. Be sure to include your contact information. The measuring process is quick and easy – especially with a TPC rep’s assistance. [Back To Top]
14. How do I know my information will be kept secure during purchase?
Like any reputable online business, Table Pads Custom pulls out all of the stops to keep our customers’ data secure. The small, green lock in the left corner of your address bar means we have a valid SSL (Secure Socket Layer) Certificate and your connection is completely secure. You can feel safe in the knowledge that your activities and information are 100% safe on our website. We never keep credit card data on file and never share customers’ information with third parties – either knowingly or unknowingly. [Back To Top]